Samsung Soundbar Q-series 9.1.4 ch. Wireless Dolby ATMOS + Rear Speakers Q-Symphony / HW-Q930D

Buy X Get Y Refund & Exchange Policy:

• The full order must be returned along with any free gift received under the promotion. Separate item returns are not accepted.
• Exchanges are not available for items included in promotional offers.

Delivery Method:

• Delivery options may vary based on your location, time of purchase, and item availability.
• During sale periods and high-demand campaigns, delivery may take slightly longer than usual.
• Average Delivery Time: Orders are typically delivered within 3–5 business days.
• If your order includes multiple products, they may be shipped in separate parcels.

Return Policy:

Thank you for shopping at Electro ART Store! Your satisfaction is our priority. We are committed to providing genuine and high-quality electronic products. Please review our return conditions below:

Return Conditions:

• Items must be in their original condition — unused, sealed, and with all accessories, manuals, and packaging intact.
• Returns must be requested within 14 days of delivery.
• Products showing signs of misuse, physical damage, liquid damage, or unauthorized repair are not eligible for return.
• Digital products, software, and gift cards are non-returnable once delivered or redeemed.

Defective or Damaged Items:

If an item arrives defective, damaged, or non-functional, we will replace or refund it at no additional cost.

Steps to Report a Defective Item:

• Contact us at info@electroart.net immediately upon receiving your order.
• Provide your order number.
• Attach clear photos or videos showing the issue.
• Include a short description of the problem.

After review, we will arrange a replacement shipment or issue a refund based on your preference.

Lost or Undelivered Orders:

If your order is lost or undelivered, please contact us and we will investigate with our shipping partner. Once confirmed lost, a replacement will be sent to you free of charge.

Need Help?

For any further questions or concerns, please Contact Us:

• Phone / WhatsApp: +20 100 803 3368
  
• Email: info@electroart.net
  

We’re always here to help you!

Payment Methods:

We offer a variety of payment options to make your shopping experience seamless and secure:

• Shop Pay (with installment options)
• Apple Pay
• Google Pay
• All Major Credit and Debit Cards:
  
  Mastercard
  VISA
  American Express
  
  

Refund Policy:

We want you to be satisfied with your purchase. If you need a refund, please review the following guidelines:

Refund Process:

• If the order was paid by Credit/Debit Card, the amount will be refunded to the same card.
• If the order was paid using Shop Pay installments, the refund will be credited to your Shop Pay balance for future purchases. This wallet balance cannot be refunded in cash.

Installment Orders:

• Partial refunds are not available for installment payments. The full order must be returned to process a refund.

Refund Timeline:

• Refunds typically take 5–7 business days to process, depending on your payment provider.

Refund Conditions:

• All items must be in new and unused condition, with all original packaging, cables, and accessories intact.
• Refund requests must be made within 14 days from the date of delivery.
• For installment orders, partial refunds are not allowed.
• Products must not show any signs of misuse, tampering, or unauthorized repair.

Promotion Return & Exchange Terms and Conditions:

• The full order must be returned. Partial returns are not allowed unless stated in the promotion details.
• You have 14 days from the date of purchase to report any manufacturing defects.
• Delivery Time: Orders are typically delivered within 3–5 business days. High volumes may cause slight delays.

Non-Returnable Items:

For health, hygiene, and safety reasons, the following items cannot be returned or exchanged:

• Earphones, in-ear headphones, and earbuds once opened.
• Smartwatches, fitness trackers, and wearables that have been activated or paired.
• Software, digital codes, and gift cards once delivered or redeemed.
• Opened cables, screen protectors, or accessories with broken seals.

Need Help?

For any further questions or assistance, please Contact Us:

• Phone/WhatsApp: +20 100 803 3368
  
• Email: info@electroart.net
  

We’re always here to help you!