Privacy Policy

This Privacy and Cookie Policy applies to information collected and processed via the www.electroart.net website and mobile application (together, the “Website”) and associated customer service channels. We take your privacy seriously and want you to know how your data is collected, used, shared, and stored. The Website is owned and operated by Electro ART Store in the Arab Republic of Egypt (“Electro ART”, “we”, “us”, or “our”).

By visiting the Website or providing information through its customer service channels, you consent to the practices described in this Privacy and Cookie Policy and our Website Terms and Conditions. We may update this Policy from time to time. The most recent version posted on the Website applies. Please review this page periodically for updates.

Information We May Collect

We (and authorized service providers) may collect information that you supply or that is generated when you use the Website, including:

• Contact & account details: name, shipping/billing addresses, phone number, email, password (hashed), communication preferences.
• Transaction details: items viewed or purchased (e.g., Apple products, accessories, appliances, fitness trackers, chargers & cables, speakers & headphones, home & security devices, games & gift cards), order IDs, order dates, payment method (tokenized), delivery/return/warranty requests.
• Device & technical data: IP address, device/browser type, identifiers, language, approximate location, pages visited, time-on-page, clicks, and referral URLs.
• Product service data (tech only): serial number/IMEI (when you submit for warranty or service), device condition, defect description, diagnostic codes, photos/videos you upload for support.
• Gift card & promotions data: gift card number (tokenized), balance checks, coupon usage.

Payment security: Full card details are used only to process your transaction and are not stored, sold, or rented by us. Card processing is handled by certified payment partners who keep your data secure.

If you provide us with another person’s data (e.g., gift recipient), you confirm you have their consent.

Cookies

We use first-party and third-party cookies and similar technologies to operate, protect, and improve our services. By using the Website, you agree that we and our partners may place and access these technologies as described below.

Types of Cookies We Use

1) Strictly Necessary / Functionality Cookies

• Enable core features: secure login, cart, checkout, language/currency, session security, fraud prevention.

2) Analytics Cookies

• Measure Website usage (pages, clicks, performance) so we can fix issues and improve your experience.

3) Preference Cookies

• Remember your settings (e.g., saved addresses, preferred categories like Apple products or accessories).

4) Advertising / Retargeting Cookies

• Show relevant offers, limit repeat ads, and measure campaign effectiveness (including remarketing).

5) Third-Party Service Provider Cookies

• Set by trusted partners (payments, analytics, delivery, anti-fraud) to provide a better, faster, safer experience.

You can delete or block cookies via your browser settings. Disabling certain cookies may affect Website features (e.g., cart/checkout).

How We Use Your Information

• Process and fulfill orders (including delivery, returns, exchanges, and warranty claims).
• Verify and execute payments; detect and prevent fraud and misuse.
• Provide customer support for electronics (troubleshooting, device diagnostics, repair bookings).
• Operate and secure the Website; improve performance, content relevance, and navigation.
• Personalize your shopping experience (e.g., recommend accessories compatible with your device type).
• Send service messages about orders, deliveries, and important policy changes.
• Send marketing communications (emails/SMS/push/remarketing) subject to your preferences and applicable laws.
• Comply with legal obligations and law enforcement requests in Egypt.

Warranty, Service & Repairs

When you request warranty or repair services for electronics, we may collect product identifiers (e.g., serial number/IMEI), purchase proof, fault details, and diagnostic results. We use this information to verify eligibility, coordinate with authorized service centers, and complete your request. Certain data may be shared with the product manufacturer or authorized service providers solely to process the claim.

Sharing Information

We may share information with:

• Our group companies for operations, support, and compliance.
• Authorized partners: payment processors, gateways, banks, anti-fraud tools.
• Logistics & delivery companies, warehousing, and returns handlers.
• Electronics manufacturers and authorized service centers (for warranty/repairs only).
• Marketing/analytics vendors (subject to your preferences and law).
• Professional advisors (legal, audit, insurance) and authorities when required by law.
• Successors/assignees in the event of business reorganization, while safeguarding your rights.

Legal Basis, Retention & Your Rights

• Legal bases: contract performance (order, delivery, warranty), legitimate interests (security, fraud prevention, improvements), consent (marketing), and legal obligations.
• Retention: We keep data only as long as necessary for the purposes above and to meet legal/accounting requirements.
• Your choices: You can access/update certain data in your account, request corrections, or change marketing preferences at any time.

Children’s Privacy

The Website is intended for users aged 18+. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us to remove it.

Security

We use appropriate technical and organizational measures (e.g., encryption, access controls, monitoring) to protect your data. Internet transmission is not completely secure; any transmission is at your own risk. Keep your passwords confidential and unique.

International Transfers

Your data may be processed in countries with different data protection laws. We require recipients to protect your data and use it only for agreed purposes.

Third-Party Websites

This Policy does not apply to external sites linked from our Website. Please review their privacy and cookie policies separately.

Data Controller & Contact

Data Controller: Electro ART Store, Cairo, Arab Republic of Egypt.
E-mail: info@electroart.net
Phone/WhatsApp: +20103 447 5277
Contact form: /pages/contact-us

Opt-Out & Preferences

You can unsubscribe from marketing at any time via the link in our emails/SMS or by updating your account settings or contacting us. Service messages (e.g., order updates) will still be sent when necessary to fulfill your purchase.