Buy X Get Y Refund & Exchange Policy:
- The full order must be returned along with any free gift received under the promotion. Separate item returns are not accepted.
- Exchanges are not available for items included in promotional offers.
Delivery Method:
- Delivery options may vary based on your location, time of purchase, and item availability.
- During sale periods and high-demand campaigns, delivery may take slightly longer than usual.
- Average Delivery Time: Orders are typically delivered within 3–5 business days.
- If your order includes multiple products, they may be shipped in separate parcels.
Return Policy:
Thank you for shopping at Electro ART Store! Your satisfaction is our priority. We are committed to providing genuine and high-quality electronic products. Please review our return conditions below:
Return Conditions:
- Items must be in their original condition — unused, sealed, and with all accessories, manuals, and packaging intact.
- Returns must be requested within 14 days of delivery.
- Products showing signs of misuse, physical damage, liquid damage, or unauthorized repair are not eligible for return.
- Digital products, software, and gift cards are non-returnable once delivered or redeemed.
Defective or Damaged Items:
If an item arrives defective, damaged, or non-functional, we will replace or refund it at no additional cost.
Steps to Report a Defective Item:
- Contact us at info@electroart.net immediately upon receiving your order.
- Provide your order number.
- Attach clear photos or videos showing the issue.
- Include a short description of the problem.
After review, we will arrange a replacement shipment or issue a refund based on your preference.
Lost or Undelivered Orders:
If your order is lost or undelivered, please contact us and we will investigate with our shipping partner. Once confirmed lost, a replacement will be sent to you free of charge.
Need Help?
For any further questions or concerns, please Contact Us:
We’re always here to help you!
